Terms & Conditions

These Terms and Conditions of Service (“Terms of Service”) govern to use our website on shop.artotelmart.com (“Micro Site”) and your purchases and use of products and services (the “Services”) available through the ARTOTEL MART Site. The ARTOTEL MART Site are operated by ARTOTEL Indonesia and/or its subsidiaries and affiliates (collectively, “ARTOTEL”).


You agree not to reproduce, transmit, display, distribute, “frame” or “mirror” any Materials on this Site on any other server or internet-based device without the prior written consent of ARTOTEL MART. or its licensors, respectively.


The trademarks, brands, names, logos and designs (“Trademarks”) of ARTOTEL MART. or others used on this Site are the property of ARTOTEL MART. or their respective owners. You may not remove or alter any Trademark. You may not use any trademark displayed on the Site without the express prior written consent of ARTOTEL MART. or the respective owner, and nothing contained on this Site grants by implication, waiver, estoppel or otherwise, any right to use such trademarks. All of the Materials appearing on this Site, including but not limited to, text elements, site design, images and icons, as well as the selection, assembly and arrangement there of, are the sole property of ARTOTEL MART. All rights not expressly granted here in are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner.

ARTOTEL MART, is the legitimate owner of all rights of the Site and the content of the Site. This Site and all of its content shall include the intellectual property rights preserved by the law and regulations.


We do not accept returned items if the item received by customers has complications with its sizing (the exact measurements are provided for you when you click the item you want). However, if the items received by customer have damages we will willingly exchange it to a new one. Return and/or exchange of the product(s) can be made via delivery service courier within 7 (seven) days from when the item has arrived, with the original purchase receipt. Please contact us in advance, either by email or telephone, prior to return and exchange for us to verify in advance, as stipulated in the Term.

You can return or exchange the product by sending back via the same courier delivery service that delivered your product, though the return delivery cost will not be borne by us. You can return the product that you have purchased from us, with the following conditions:

• The product is defective and has not been previously informed to you.

• The product has problem in the delivery process that is not your fault and/or negligence.

• Returned item needs to be accompanied with the original receipt as proof of purchase.

• The products returned have to be in the same new condition. It cannot be washed and/or worn and/or used; and the label and/or sticker are still attached to the product.

If your package has not arrived within the shipping time you specified when you ordered, feel free to contact us at :


(+62)021 3900399 

We reserve the right to assess the condition and age of the returned product(s) prior to offering an exchange with voucher(s) or repair and not with cash.

Product(s) purchased under a SALE (Discount) cannot be exchanged or refunded to us, unless there is any defect which is not informed in this Site by enclosing the returns form included in your order.


We reserve the right to cancel the contract if the product is unavailable and/or there is any prejudice on your transaction. We will give notice to you when it happens and refund all payments that you have made, if any.


All orders for the products are subject to availability. We are truly sorry if any products you wish to purchase are not in stock. We will not charge any fees or your credit card for any unavailable products. If you have made payment by bank transfer to our bank account, we will offer to you a refund in the form of voucher(s) or cash worth the price of each unavailable product as provided in the Terms.